よくある質問
You can quickly look up answers to your questions in this quick access bar. If you cannot find the information you need, please contact customer service.
注文
どのサイズを購入すればいいでしょうか？
どのサイズが自分に合っているかよくわからない場合は、サイズ ガイドを参照してください。サイズ ガイドは、各製品のサイズの下にあります。
注文をキャンセルできますか？
完全に理解しています。私たちも気が変わることがあります。できればそうしたいのですが、注文が確定すると、現時点では変更やキャンセルはできません。将来的にはキャンセルできる日が来ることを願っています。
商品がお気に召さない場合は、ご希望のスタイルと交換するか、返品して返金を受けてください。なお、国内の返品送料は無料です。
How can l review my orders?
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with KOEC Beauty and will include order numbers and confirmation dates.
How can l track my order?
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also send an email to our Customer Service for assistance with tracking your order.
What is your exchange and return policy?
If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We do not offer exchanges. Returns of overly used products will not be accepted. Shipping and handling fees are not included in refunds.
– Select the item(s) you wish to return, then print the return label and packing slip.
– Pack your item(s) in the original packaging if available. Please place the packing slip inside the package and securely attach the return shipping label to the outside.
– Drop off your return at a UPS location.– Please allow up to 7 business days for your return to be processed and the refund (excluding the cost of return shipping) to be credited back to your original payment method.
We do not cover return shipping costs, and customers are required to select a courier service for returning products. For further details, please contact customer service.
Are KOEC products hypo-allergenic?
KOEC does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the KOEC Consumer Affairs department at
chuxi@koecbeauty.com
to determine if a product is suitable for use.
Are there any restrictions for using KOEC products, for instance when pregnant or on medication?
There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.
How can l get advice on which KOEC products are most suited to me？
For the most accurate recommendation of which products are most suited to your skin type, we recommend checking the information on our social media or consulting our customer service. Our social media content includes product usage effect demonstrations and ingredient explanations, allowing you to select the most suitable KOEC products based on your needs.To access KOEC’s social media pages, please select and navigate to any of the major social media platforms listed at the bottom of our website.
How do l register and sign in?
Registering on the site not only allows you to shop on the KOEC website, but also enables you to use our personalized features such as favorites and exclusive offers. Registered customers may also opt to be part of our KOEC mailing list. Returning customers who have already completed the registration process can simply sign in to access their existing account. You may access the registration / sign-in screen by clicking "My account" from the top navigation.
Have you changed your formulas or packaging?
Our formulas, ingredients and packaging are exactly the same; only our prices have changed,KOEC will never compromise on quality, efficacy or performance.
配送、返品、交換
当社はすべての主要運送業者と地元の宅配パートナーを利用しています。チェックアウト時に配送方法を選択するよう求められます。
配送ポリシーは何ですか?
ご注文が完了すると、当社のフルフィルメント チームがご注文を受け取ったことをお知らせする確認メールが届きます。ご注文が完了すると、追跡情報が記載されたメール通知が届きます。返品の場合、配送料は返金されません。
海外に発送できますか？
はい、世界中に発送いたします。配送料は発生し、チェックアウト時に追加されます。