Si no está seguro de qué talla le conviene, consulte nuestras guías de tallas. Se encuentran debajo de las tallas disponibles para cada uno de nuestros productos.

Lo entendemos perfectamente, ¡y también cambiamos de opinión! Aunque nos gustaría, una vez realizado un pedido, no podemos modificarlo ni cancelarlo por el momento. Esperamos tener un plazo de cancelación en el futuro.

Si el artículo no te convence, asegúrate de cambiarlo por el estilo que prefieras o devolverlo para obtener un reembolso. Recuerda que el envío nacional para devoluciones es gratuito.

Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with KOEC Beauty and will include order numbers and confirmation dates.

Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also send an email to our Customer Service for assistance with tracking your order.

If you are unsatisfied with a product, you may request a refund within 30 days of purchase with your original receipt. We do not offer product exchanges, and returns of overly used products will not be eligible for any refund option. Two refund options are available for your selection as follows:

1. 30% Partial Refund: You will receive a 30% refund of the product’s purchase price, and you may retain the product without the need to return it. No extra charges will be deducted for this option.
2. Full Refund: You will receive a 100% refund of the product’s purchase price, but you are required to bear the full cost of return shipping and all associated gift item charges (if applicable). Shipping and handling fees from the original order are not included in any full refund.

Return Process (Only Applicable for Full Refund Requests)

– Select the item(s) you wish to return for a full refund, then print the return label and packing slip.– Pack your item(s) in the original packaging if available. Please place the packing slip inside the package and securely attach the return shipping label to the outside.– Drop off your return at a UPS location.Please allow up to 7 business days for your return (for full refund only) to be processed and verified. Once your refund application is approved, the applicable refund amount will be credited back to your original payment method:

• For 30% partial refund: The refund will be processed directly without any deductions.
• For full refund: The refund will be processed after deducting the full return shipping cost and gift item charges (if applicable).

We do not cover any return shipping costs, and customers are required to select a courier service of their own choice for returning products (only for full refund requests). For further details about our refund policy and related processes, please contact customer service.

KOEC does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the KOEC Consumer Affairs department at

ella@koecbeauty.com

to determine if a product is suitable for use.

There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.

For the most accurate recommendation of which products are most suited to your skin type, we recommend checking the information on our social media or consulting our customer service. Our social media content includes product usage effect demonstrations and ingredient explanations, allowing you to select the most suitable KOEC products based on your needs.To access KOEC’s social media pages, please select and navigate to any of the major social media platforms listed at the bottom of our website.

Registering on the site not only allows you to shop on the KOEC website, but also enables you to use our personalized features such as favorites and exclusive offers. Registered customers may also opt to be part of our KOEC mailing list. Returning customers who have already completed the registration process can simply sign in to access their existing account. You may access the registration / sign-in screen by clicking "My account" from the top navigation.

Our formulas, ingredients and packaging are exactly the same; only our prices have changed,KOEC will never compromise on quality, efficacy or performance.

Una vez realizado su pedido, recibirá un correo electrónico de confirmación informándole de que nuestro equipo de logística lo ha recibido. Una vez procesado, recibirá una notificación por correo electrónico con la información de seguimiento. Los gastos de envío no son reembolsables en caso de devoluciones.

Sí, hacemos envíos a todo el mundo. Se aplicarán gastos de envío al finalizar la compra.